General Terms and Conditions of Sale
1. Respect for the premises and guests
You have booked a stay at MAISON DOUCE EPOQUE, and we thank you for doing so. You will enjoy an immersive stay in a wooded enclosed park just 2 hours from Paris.
We ask you to respect the lawns and the peace and quiet of these premises, for your comfort and that of your neighbours.
Upon your arrival, you should leave your vehicle in front of the drop-off area at the entrance to the hotel reception. The valet can move it to the designated car park if you wish, and you may only travel around the site on foot or by electric buggy.
We also thank you for respecting the lawns, not driving on the grass, and limiting your car journeys as much as possible, which must of course be made at walking speed.
During your stay, we ask you to comply with all safety instructions as explained to you by our reception staff.
2. Arrival and departure
Rooms are available from 4 p.m. In the event of a late arrival (after 10 p.m.), please inform reception.
On the day of your departure, rooms must be vacated by 12 noon. Failure to comply will result in an additional charge being added to your stay.
3. Booking
To be valid, your booking must be accompanied by a credit card or payment of a deposit equivalent to one or two nights, or even the full stay depending on the periods of the year defined in our public rates. We invite you to consult them. (1 night in low season, 2 nights in high season, or prepayment for “events”.
Whether made via our online booking system with secure payment at https://maisondouceepoque.com, by telephone or email with our booking department, or through our partners, the amount of the night(s) may be charged to your bank card at the time of booking.
Services booked in our SPA area are payable if cancelled less than 48 hours before the scheduled service.
A. Amendment
Only amendments to stays submitted by email to reservation@maisondouceepoque.com will be taken into account.
In the event of an amendment or cancellation of your stay by yourself once on site, or in the event of refusal to access your room, no compensation may be claimed.
In the event of an amendment to a spa service, this must be made no later than 48 hours before arrival.
Jewellery and other valuables must be kept in the room safe. The hotel accepts no liability in the event of loss or theft.
Furthermore, access to the SPA and its facilities is prohibited to persons under 18 years of age.
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Amendment or cancellation
a) We recommend that you take out cancellation insurance.
b) Amendment before your stay
You may amend your stay more than 2 days before the start date of the stay, free of charge and subject to availability, within the 12 months following the originally scheduled date, for the low-season period; and more than 15 days before the start date of the stay, free of charge and subject to availability, within the 12 months following the originally scheduled date, for the high-season, holiday or event periods.
In the event of a no-show and/or early departure, 100% of the stay is payable.
For a service in our Spa, payments made are non-refundable.
c) Amendment of stay by Maison Douce Époque BEFORE your arrival
If circumstances beyond our control prevent us from welcoming you under satisfactory conditions, such as in the event of bad weather, storms or other major external events, excluding epidemics, management reserves the right to cancel your stay for safety reasons. In this case, we will offer to postpone your stay to a later date within the following 12 months.
No refund or other compensation may be claimed.
4. Purchase and booking with a gift voucher
a) Validity of gift vouchers:
Gift vouchers are valid for 1 year. They may be used on any day the hotel is open, subject to availability, and may not be used on dates determined by the hotel. Prior booking is mandatory with our booking department: reservation@maisondouceepoque.com
b) Cancellation or amendment before your stay:
Gift vouchers are subject to the same amendment and cancellation rules as a standard booking. They are neither exchangeable nor refundable.
5. Capacity
All our rooms are equipped and insured to accommodate 2 people. A person under 18 years of age who is not accompanied may not stay alone in a room.
6. Rates
Our rates include all taxes. Only the rates shown on our website shall be binding. Tourist tax, payable on site upon departure, and additional services will be added to this price.
7. Accepted payment methods:
Bank cards: Mastercard, Visa and Amex.
Cash
Bank transfer
The Hotel Maison Douce Époque may also ask the Customer to present identification for the purpose of preventing bank card fraud.
If the Customer has not prepaid their stay, the Establishment will request, upon arrival, a security deposit or authorisation to charge the bank card in order to guarantee the stay, corresponding to the total amount of the booked nights plus a flat rate of €100 per person per day to cover extras.
The same guarantee will be required from invited third parties.
If the Customer has prepaid their stay, the Establishment may request a flat rate per person per day to cover extras.
8. Pets
Our pet friends are welcome on the property provided they are well behaved and therefore respect the premises, its lawns and the surrounding peace and quiet for the comfort of our guests. A supplement of €35 per night will be charged. They are not permitted in the Spa or restaurant.
9. Valuables
It is recommended not to leave valuables in accommodation or vehicles parked in the establishment's car park. Management cannot be held liable for theft from rooms. However, a safe is available in your room.
10. Spa and Fitness
We remind you that our wellness area is a place of peace and relaxation. It cannot accommodate minors. The swimming pools are not supervised. Management accepts no liability in the event of an incident in the pools.
The swimming pools and jacuzzi are not supervised.
11. Complaints
Any complaint relating to a stay must be sent by registered letter with acknowledgement of receipt within 30 days following the stay to the following address:
Maison Douce Epoque
Le Caniset, Chemin du Tocq,
14910 Benerville Sur Mer
12. Personal data
. a) Your personal data requested as part of your booking, namely your title, surname, first name, postal address, telephone number including country code, email address, payment card details (number, card type, cardholder name, expiry date and security code, where provided to us), as well as any data communicated or generated by your browsing, constitute confidential data.
b) They are accessible only to Maison Douce Époque and to our subcontractor responsible for managing our “bookings” pages, and are intended for processing your bookings and stays and, provided that you have agreed by ticking the relevant box, to send you our newsletter, respond to your requests or communicate commercial offers. They are retained for the period necessary for the commercial relationship established between the Customer and Maison Douce Époque.
c) Certain information requested in the forms is mandatory and indicated by an asterisk. If you choose not to provide it, we will be unable to process your request.
d) In accordance with the amended French Data Protection Act of 6 January 1978, you have, in particular, the right to access, rectify and erase your data, and to request restriction of the processing of your personal data.
You also have the right to object to the processing of your data on legitimate grounds, the right to object to the processing of your data for commercial prospecting purposes, and the right to provide us with instructions regarding the use of your data after your death.
13. Consumption of alcohol and cigarettes
Smoking is prohibited inside rooms and buildings. Ashtrays are available outside the buildings. Additional charges may be applied to the room.
It is strictly forbidden to be intoxicated in rooms or common areas.
We also remind you that alcohol is prohibited for persons under 18 years of age.
Maison Douce Epoque reserves the right to refuse admission to or expel, without refund, guests whose attire is indecent, whose attire is intended to conceal the face (Law No. 2010-1192 of 11 October 2010), guests behaving noisily, improperly or while intoxicated, and guests whose behaviour is contrary to hygiene, public decency and public order. Appropriate attire is required in the Hotel's restaurants and public areas.
The Customer must be courteous and respectful towards Hotel staff. Under penalty of exclusion without refund, the Customer must refrain from any verbal or physical violence, racist behaviour or remarks, and any form of harassment towards them.
14. Use of drones
Use of drones prohibited
For reasons of safety, peace and quiet, and respect for privacy, the use of drones and any aerial imaging device is strictly prohibited on the property and in its immediate vicinity, unless prior written authorisation has been obtained from the host.
Any breach of this rule may result in the immediate termination of the stay without refund and/or deduction from the security deposit in the event of damage.
15. Disputes
In the event of a dispute, the Paris Commercial Court shall have jurisdiction.
Updated on 28/07/2026